Arkansas Health Connector's Cynthia Crone on overcoming exchange barriers


The federal health insurance exchange website continues to suffer technical problems, private exchange competition continues to grow and partisan bickering continues among among lawmakers. It all adds up to a challenging exchange environment for insurers and consumers alike.

But what about those operating the exchanges? To find out how state agencies that manage exchanges are surviving open enrollment season, FierceHealthPayer turned to Cynthia Crone (pictured), insurance deputy commissioner of the Arkansas Health Connector, a State Partnership Marketplace.

In this exclusive interview, Crone describes how the exchange is prevailing over challenges such as the botched rollout and political opposition to healthcare reform in general.

Crone also discusses the importance of collaboration and her background as a nurse practioner to overcoming barriers to healthcare reform. Click through the pages below to learn more.