Latest Commentary

Exchanges can learn from enrollment success in California

March 14, 2014 | By
California matters. The state is very influential in many political, social and governmental issues. And when it comes to healthcare reform and health insurance exchanges, it has become a...

UnitedHealth simplifies complicated process with online payment

February 28, 2014 | By
UnitedHealth allows members to pay their bills online as part of its overall focus on simplifying consumers' healthcare experience. Since myClaims Manager launched last July, UnitedHealth...

Cover expensive specialty drugs without breaking the bank

February 21, 2014 | By
Specialty drugs have left insurers in a bit of a predicament. The companies want to provide access to these efficient and effective medications for treating chronic conditions like cancer, arthritis...

Bariatric surgery insurance a weighty issue

February 15, 2014 | By
A recent Associated Press article highlighted the situation of an obese woman who is unable to pay $15,000 for bariatric surgery not covered by her insurer. That woman is not alone. Although the...

Medical costs are everyone's responsibility (including mine)

February 10, 2014 | By
It's an all too common scenario--patient sees doctor, doctor recommends test, patient undergoes test, patient receives expensive bill for test. And this time it happened to me. I visited my...

What Obama didn't say in his State of the Union address

January 31, 2014 | By
As I watched President Barack Obama deliver his State of the Union speech earlier this week, I couldn't help but wonder whether he could have done more to address healthcare reform. Although he...

Invest in IT to ensure post-reform change

January 24, 2014 | By
The health insurance industry is evolving as insurers move toward more incentive-based payments and sell plans on the health insurance exchanges. But the progress is slow-moving because insurers are...

Communicate, educate and promote to members all at once

January 19, 2014 | By
I'm about to declare something rare--my insurance company did something right. A few days ago, I received two pamphlets in the mail from my insurance company. My health plan recently shifted...
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