Latest Headlines

Latest Headlines

4 creative ways to reach customers amid qualifying life events

Payers need to get creative in order to reach customers who need insurance outside of the typical open enrollment period, according to a recent report from the Robert Wood Johnson Foundation.

Concierge firms may scrutinize docs more carefully following $8.5 million malpractice verdict

Concierge firms that contract with doctors to provide healthcare can be held legally liable for those physicians' actions, according to a recent court decision reported by  Kaiser Health News. Last week, a Florida jury returned an $8.5 million malpractice verdict against MDVIP, a decision believed to be the first against any concierge management firm.

HHS uses holiday weekend to drive enrollment outreach

In an effort to reach its goal of enrolling 9.1 million individuals on health insurance exchanges by the end of 2015, the Department of Health and Human Services is taking the healthcare reform law on the road on this busy holiday shopping weekend.

Obama administration turns focus to marketing Healthcare.gov

Marketing campaigns and public outreach efforts for the federal health insurance exchange are starting to heat up. The Obama administration will focus on targeted ads, while outreach workers will do their best to sign  up uninsured Americans who are "confused, clueless or downright hostile." 

Marketing technique hospitals can use to improve patient satisfaction

In a world where patients and consumers can look up healthcare prices and hospital ratings online, the industry faces increased competition and transparency, and must enhance patient experience to stay relevant, according to a recent  Forbes  piece.

Humana, Anthem, UnitedHealth lead the pack in online keyword ad spend

Humana   led all health insurers on online health insurance advertising spending, shelling out $4.2 million for paid search ads in the first six months of 2014. The data is  based on a new report that examined Google AdWords activity for desktop and tablet searches of more than 6,000 health insurance-related keywords from January to June 2014.

More practices offer patient portals, but many patients don't know about them

Although more primary care physicians have patient portal systems, many patients don't know about them, according to a survey by TechnologyAdvice. 

ER marketing: Health system uses mailers to advertise heart attack care

As some hospitals across the country turn to old-school marketing techniques to bring in targeted patients, a Tennessee-based hospital chain uses mailers to alert patients about what emergency department (ED) to turn to if they have a heart attack, the  Tampa Bay Times  reported.

Old-fashioned marketing technique brings in targeted patients

In an age where social media engages new customers and Internet advertising targets younger users,  MLive  reports a handful of Michigan hospitals now use an old-fashioned marketing technique to bring in new patients: billboards.

3 ways CMOs can help insurers be more consumer-centric

Chief marketing officers are critical to insurance companies that want to be more consumer-driven and focused. Particularly as consumers begin taking control of their relationship with insurers' brands, CMOs are in a position to optimize and redefine their companies into an efficient marketing operating system.