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Republican lawmakers are continuing their attack on navigators, who are meant to help consumers when shopping on health insurance exchanges, claiming that their education efforts could lead to fraud in the online marketplaces.
The federal government has launched a widespread campaign to ensure consumers that health insurance exchanges are protected from fraud, just a few hours after a Congressional report warned that the navigator program has weaknesses that expose it to potential fraud.
Some hospitals are opening phone hotlines and conducting community outreach at churches, child-care centers, soup kitchens and health fairs to help uninsured Americans obtain coverage under healthcare reform. Hospitals also are hiring contractors to enroll consumers or receiving federal grants to train enrollment "navigators."
As insurers continue preparing to sell policies on new health insurance exchanges, much of their success may hinge upon something completely out of their control--exchange "navigators."
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