Independence Blue Cross (IBC)

Latest Headlines

Latest Headlines

Payers: It might be time to pick up the phone

Many insurers must deal with a backlog of inquiries and concerns from newly enrolled (and unhappy) exchange members. Some companies are finding the personal touch is key to good customer service.

The unhealthy payer-provider marriage

Trust is what makes all good relationships work. Whether with spouses, families, friends or business partners, trust is the cornerstone of a strong, healthy bond. Newly engaged, I've found...

Independence Blue Cross educates last-minute exchange shoppers

Americans have a few more days to purchase their own coverage, but many still don't understand fundamental health insurance concepts. So Philadelphia-based Independence Blue Cross has been focusing on educating consumers--about the Affordable Care Act, as well as what health insurance is and how to best use it, according to Brian Lobley, IBC's senior vice president of Marketing & Consumer Business.

How to achieve digital excellence in insurance

Consumer frustrations with the new online marketplaces reinforce the need for health insurers to make the shift to digital and have well-defined strategies around marketing, sales and service, notes Harvard Business Review.

ACA-related complaints challenge payers

Insurers nationwide are dealing with waves of frazzled customers having trouble enrolling in or using new health insurance coverage pursuant to the Affordable Care Act.

Medical homes cut costs for chronic conditions

Patient-centered medical homes could be the answer to keeping chronic care costs in check, according to an analysis from Independence Blue Cross.

Nonprofit status at risk for Pennsylvania insurers

Two Pennsylvania lawmakers are questioning the status of the state's four nonprofit insurance companies as insurers of last resort--a decision that might result in the companies having to invest more of their reserves into the community or losing their nonprofit status.

How Independence Blue Cross is changing the medical home landscape

When Independence Blue Cross launched its patient-centered medical home program three years ago, it set out to reach a lofty goal--transforming every primary care provider into a fully functional...

Independence Blue Cross rebounds with new members, plans, technology

Independence Blue Cross (IBC) has rebounded, coming back from two years of financial losses by attracting new customers, partnering with like-minded organizations and expanding offerings. The

Blues plans acquire NaviNet to improve ACO data sharing

Highmark, Horizon Blue Cross Blue Shield of New Jersey and Independence Blue Cross (IBC), along with software company Lumeris, on Tuesday announced they are buying NaviNet, a real-time communications