Tag:
consumer engagement
Latest Headlines
Latest Headlines
4 ways to improve workplace wellness programs
Insurers can help companies develop successful wellness programs by focusing on the influx of Millennials in the workforce, according to Business & Legal Resources.
Adequate coverage, timely communication key to member satisfaction
Concerns about not having enough health coverage send overall member satisfaction plummeting by 133 points, according to J.D. Power's latest Member Health Plan Study, released today.
3 mistakes to avoid after social media bashing
Now that social media has a strong presence in consumers' lives, one person's negative experience with a company easily can become a public relations nightmare as the story gets shared repeatedly across various online sites.
New reality: Consumer-driven healthcare
In a changing health insurance market, payers used to marketing to employers are finding consumer engagement is the new name of the game. And with 50 million new consumers expected to enter the post-reform individual market, insurers face a massive adaptation test.
Cigna, Kaiser best at using IT to engage consumers
Cigna and Kaiser Permanente top the list when it comes to using technology to engage consumers, according to a new ranking from EveryMove.
NeHC: Consumers engagement a must to transform healthcare
Consumer engagement is a leading priority for organizations working to transform healthcare, a survey new by the National eHealth Collaborative and partner HealthCAWS found.
Employee engagement saved UnitedHealth $107M
UnitedHealth saved $107 million in health costs over three years by engaging its employees, including motivating them to maintain healthy lifestyles and lose weight, according to a new report published in the journal Health Affairs.
UnitedHealth makes the case for insurer-retail partnerships
As UnitedHealth ensures its product development and service delivery always "fit into the life of the consumer," it frequently looks to the retail industry for lessons learned and guidance, Tom Paul, chief consumer officer at UnitedHealth, told FierceHealthPayer.
UnitedHealth: Insurers should fit into consumers' lives
If insurers want to be successful in a consumer-oriented market, they should make their business fit into their consumers' lives rather than forcing consumers to adjust and accommodate the insurance business, Tom Paul, chief consumer officer at UnitedHealth, told FierceHealthPayer.
Community engagement boosts hospital revenue, quality
Hospitals and health systems rely on their communities for the support and resources they need to succeed.
