The chief executives of many Blue Cross Blue Shield plans enjoyed some hefty bonuses last year, primarily due to lower-than-expected medical utilization and strong enrollment numbers.
Nine national and regional insurers will sell plans on Aon Hewitt's private health insurance exchange that will take effect this fall.
Blue Cross Blue Shield of Illinois is suing a doctor for fraud, claiming she cheated almost $565,000 from the company.
The seven largest insurers--Aetna, Anthem Blue Cross Blue Shield, Cigna, Health Care Service Corp., Humana, Medicare, Regence and UnitedHealthcare--paid providers the incorrect amount or incorrectly processed 9.5 percent of medical claims.
The recent push toward enhanced customer service comes as insurers prepare to sell their plans through health insurance exchanges in 2014. When insurers begin offering their products on exchanges, which require certain minimum benefit packages for all insurers, customer service becomes a key differentiator among competitors.