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Insurers can help companies develop successful wellness programs by focusing on the influx of Millennials in the workforce, according to Business & Legal Resources.
Concerns about not having enough health coverage send overall member satisfaction plummeting by 133 points, according to J.D. Power's latest Member Health Plan Study, released today.
Now that social media has a strong presence in consumers' lives, one person's negative experience with a company easily can become a public relations nightmare as the story gets shared repeatedly across various online sites.
In a changing health insurance market, payers used to marketing to employers are finding consumer engagement is the new name of the game. And with 50 million new consumers expected to enter the post-reform individual market, insurers face a massive adaptation test.
Cigna and Kaiser Permanente top the list when it comes to using technology to engage consumers, according to a new ranking from EveryMove.
Consumer engagement is a leading priority for organizations working to transform healthcare, a survey new by the National eHealth Collaborative and partner HealthCAWS found.
UnitedHealth saved $107 million in health costs over three years by engaging its employees, including motivating them to maintain healthy lifestyles and lose weight, according to a new report published in the journal Health Affairs.
As UnitedHealth ensures its product development and service delivery always "fit into the life of the consumer," it frequently looks to the retail industry for lessons learned and guidance, Tom Paul, chief consumer officer at UnitedHealth, told FierceHealthPayer.
If insurers want to be successful in a consumer-oriented market, they should make their business fit into their consumers' lives rather than forcing consumers to adjust and accommodate the insurance business, Tom Paul, chief consumer officer at UnitedHealth, told FierceHealthPayer.
Hospitals and health systems rely on their communities for the support and resources they need to succeed.
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