Health insurance exchanges: Operational and technical readiness


The operational and technical aspects involved in health payers' preparations to compete within an exchange requires assessing the operations impact, as well as the technology and capital investments required. To that end, payers should address these key questions:

  1. What effects will new exchange requirements have across the health plan value chain?
  2. What are the projected operating model impacts?
  3. What kinds of analytics will help us succeed with these segments?